At Ashlee Interiors, we are committed to providing a seamless and reliable shopping experience from the moment your order is placed to the moment it arrives at your doorstep. Our shipping policy outlines all key information regarding processing times, delivery timeframes, shipping methods, and tracking so you know exactly what to expect.
Order Processing
All orders are carefully processed and prepared for dispatch.
Processing time: 1–3 business days (excluding weekends and public holidays).
Orders placed after 3:00 PM will begin processing on the next business day.
You will receive a confirmation email once your order has been successfully processed.
Shipping Timeframes
Shipping times may vary depending on your location, product availability, and carrier workload.
Standard Shipping (UK)
Estimated Delivery Time: 2–4 weeks
This estimate includes carrier transit time, customs clearance (if applicable), and any additional handling required for specialised or oversized items.
International Shipping
Currently, we ship everywhere in the UK. Delivery times will vary by region, and customers are responsible for any customs duties or import taxes.
Shipping Costs
Shipping costs are calculated at checkout based on the weight, dimensions, and destination of the order. For larger items(quantity) and bespoke items, additional fees may apply due to special handling requirements.
Order Tracking
Once your order has been dispatched, you will receive a tracking number via email.
Tracking information may take 24–48 hours to update.
If you do not receive tracking details, please contact us directly.
Delivery Issues
If your order is delayed, lost, or arrives damaged, please notify us within 48 hours of delivery. We will work with our shipping partners to resolve the issue promptly. Photographic evidence may be required for damaged items.
Incorrect Address
Please ensure all shipping information is accurate at checkout. Ashlee Interiors is not responsible for delays or additional costs caused by incorrect or incomplete addresses.
Contact Us
For any questions regarding shipping, please contact our customer care team at:
