We want you to feel confident when purchasing from Ashlee Interiors. If for any reason you are not completely satisfied with your order, our Return & Refund Policy outlines your rights and options. Our goal is to ensure a smooth and transparent process.
Return Eligibility
We offer a 30-day return window from the date your item is delivered. To be eligible for a return:
The item must be unused, in its original condition, and in its original packaging.
Proof of purchase is required (receipt or order confirmation).
Items that show signs of use, damage, or modification may not be eligible for return or refund.
Non-Returnable Items
Certain items cannot be returned, including: Tiles and doors
Bespoke or custom-made products
Clearance or final-sale items
Gift cards
Items marked as non-returnable at checkout
Return Shipping
Return shipping costs are the responsibility of the customer unless the item arrived damaged, faulty, or incorrect.
We recommend using a tracked and insured courier service for all returns.
Ashlee Interiors is not responsible for returned items lost or damaged during transit.
Damaged or Faulty Items
If your item arrives damaged or faulty, please notify us within 48 hours of delivery.
Please provide photographs showing the damage or defect.
After review, we will arrange a replacement or issue a refund at no additional cost.
Claims submitted after 48 hours may not be eligible for reimbursement.
Refund Process
Once we receive and inspect your returned item:
You will receive an email confirming approval or rejection of your refund.
Approved refunds will be processed within 5–10 business days to your original method of payment.
Shipping fees (original and return) are non-refundable unless the return is a result of our error.
Exchanges
We currently offer exchanges for defective or damaged items only. If you wish to exchange an item for a different product or variant, please initiate a return and place a new order.
Cancellations
Orders can be cancelled within 24 hours of purchase.
Once dispatch has begun, cancellations may not be possible, and the standard return process must be followed.
Contact Us
If you have any questions or need assistance with a return, refund, or exchange, please reach out at:
